Orders are dispatched within 1-2 working days of receipt and then take an additional 2-3 working days to be delivered to addresses in the United Kingdom. Depending on location or high post volumes, please allow 4-5 working days during busier periods. If we have a problem with dispatching your order we will let you know. Please allow up to 10 working days before contacting us about a missing delivery. If you require your order by a specific date, please make us aware at the time of purchase. Please note, that some deliveries can take up to 21 working days to deliver due to delays in transit.
Unfortunately this option is unavailable, if you are having problems with your online order, please call 01725 511700 for advice.
Unfortunately this option is unavailable.
We take site payments via PayPal (you do not need an account) which also supports all major Debit and Credit and AMEX cards.
If, for whatever reason, you wish to return your order, please contact us to arrange the return.
Replacements can also be arranged for faulty/broken items.
Please be aware that all orders are subject to availability, due to large quantities of stock being allocated with priority to the theatre/touring show.
Consequently, the stock levels displayed on our online shop may vary due to the demand from theatres. Because of this, we suggest contacting us through our Contact Form or Office Number, where we can confirm the availability of any items before your order is placed.
If we are unable to fulfil your order, we will contact you within 48 hours to assist you as best we can.
As the official merchandisers, we always try to stay price matched with the theatres that we supply products to. Sometimes, however, theatres will have specific weekly deals and offers that cannot be replicated on the website (in the most part due to our additional packaging costs) and their prices may therefore differ by more or less than ours.
Please give as much information as possible so we may better assist your enquiry.
