FAQ

Orders are dispatched within 1-2 working days of receipt and then take an additional 2-3 working days to be delivered to addresses in the United Kingdom. Depending on location or high post volumes, please allow 4-5 working days during busier periods. If we have a problem with dispatching your order we will let you know. Please allow up to 10 working days before contacting us about a missing delivery. International orders are dispatched within 1-2 working days of receipt and then take an additional 2-3 weeks to be delivered. If you require your order by a specific date, please make us aware at the time of purchase.

This is possible, but we do prefer orders to be placed online where possible as this gives both yourself and us a greater ability to track the order and payment status and makes after-sales much more quicker and convenient. If for whatever reason you cannot place your order online then please give us a call on 01725 511700.

We offer the options for Standard International Delivery (2-3 weeks) or Tracked & Expedited International Delivery at the checkout page of the shop.

We take site payments via Paypal (you do not need an account) which also supports all major Debit and Credit and AMEX cards. If you are placing your order over the phone we can accept most major payment cards, but not AMEX. We can also accept a cheque payment for phone orders but goods will not be dispatched until the cheque has cleared into our accounts.

If for whatever reason you want to return your order you may return it to us in an unused condition within 14 days of receipt. Please send the goods back, in original packaging where possible. Please contact us first, using the form on this page, so we are aware that we’ll be receiving the goods. Once received we will process the goods back in to stock and make refunds where appropriate. We cannot refund the postage charges incurred in receiving or returning the goods. Please return goods to: THEATRE SHOP c/o GMG Ltd Global House Salisbury Road Downton Wiltshire SP5 3JJ If your goods are faulty or incorrect then please contact us, using the form on this page, and we can arrange a replacement or refund and send you a Free-post returns address.

As the official merchandisers we always try to stay price matched with the theatres that we supply products to but sometimes theatres will have specific weekly deals and offers that cannot be replicated on the website (in the most part due to our additional packaging costs) and their prices may therefore differ by more or less than ours. Unfortunately, in the unlikely situation that you do see a product for less in-foyer, we cannot refund the difference in these cases but welcome any feedback you may have on the matter.

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