Store Terms and Conditions
The following terms and conditions apply to all transactions on theatre-shop.com/paulelliott. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving a description of the goods and are not subject to a guarantee of accuracy.
Accuracy of Product Information
All product specifications, images and other information published on our website have been provided by Global Marketing Group Ltd (GMG Ltd) or its associates. The intention of GMG Ltd and its associates is that all information on the website should be as accurate and up to date as possible. However, GMG Ltd, or its associates, cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
The total price payable for the goods, including shipping and handling charges, will be stipulated at the time when you place your order. All prices shown for all products on our website are inclusive of UK tax (where applicable). Due to specific circumstances, the prices at the Show may vary from the prices on the website. Prices cannot be matched from website to Show and visa versa.
Local Taxation and Import Duties
Some countries have local taxes, tariffs and import costs associated with the importation of goods. TheatreShop is not responsible for these additional taxes or fees. The shipping rates that we charge are based upon Royal Mail and UK delivery rates and do not include these additional fees. If you have any questions or need more information about local customs/import taxes, please contact your national mail delivery company. TheatreShop reserves the right to only refund a portion of your money and/or charge a fee if you refuse to pay local Value Added Tax or duties to cover the cost of having the merchandise shipped back to us. TheatreShop also reserves the right to cancel all future international orders made by you for your refusal to pay local VAT or import duties.
In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card or PayPal account has already been charged and we subsequently cancel your order, we will immediately issue a credit to your payment method used to the value of the incorrect price (including delivery charges).
We accept payment by Credit Card (Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, JCB, Visa Electron, Maestro) and PayPal. All payments are processed through our payment gateway providers, RBS WorldPay and/or Paypal. On the order you must provide us with your exact billing address and telephone number – the same address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order, or may result in your order being declined. Your order will only be processed once authorisation of your card or PayPal account has been properly received.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
In the event that we offer discount coupons as part of a special promotion, if you wish to take advantage of it, it is your responsibility to ensure that you input, apply and check the coupon, as failure to apply it at the time of order can not be rectified retrospectively.
Generally, times are as follows: UK – up to 5 working days Europe – please email us for costs Rest of World – please email us for costs
Please be advised, however, that it has been known to be as much as three weeks for some orders to reach some destinations, particularly during periods of large volumes of mail sent. Timings are given in good faith but are not the subject of any warranty or condition. No liability will attach to us if delivery periods or dates are not met. A parcel will only be lost in transit 15 working days prior to despatch and will not be able to issue a refund or replacement until after this time.
Time Limitation for Notification of Claims
Non-Deliveries: we will not accept liability for goods lost in transit unless we are notified within 15 days from the expected delivery date, based on the date of shipping (not the date of order).