These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Accuracy of Product Information

All product specifications, images and other information published on our website have been provided by Global Marketing Group Ltd (GMG Ltd) or its associates. The intention of GMG Ltd and its associates is that all information on the website should be as accurate and up to date as possible. However, GMG Ltd, or its associates, cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Local Taxation and Import Duties

Some countries have local taxes, tariffs and import costs associated with the importation of goods. TheatreShop is not responsible for these additional taxes or fees. The shipping rates that we charge are based upon Royal Mail and UK delivery rates and do not include these additional fees. If you have any questions or need more information about local customs/import taxes, please contact your national mail delivery company. TheatreShop reserves the right to only refund a portion of your money and/or charge a fee if you refuse to pay local Value Added Tax or duties to cover the cost of having the merchandise shipped back to us. TheatreShop also reserves the right to cancel all future international orders made by you for your refusal to pay local VAT or import duties.

Payment Methods

We accept payment by Credit Card (Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, JCB, Visa Electron, Maestro) and PayPal. All payments are processed through our payment gateway providers, RBS WorldPay and/or Paypal. On the order you must provide us with your exact billing address and telephone number – the same address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order, or may result in your order being declined. Your order will only be processed once authorisation of your card or PayPal account has been properly received.

Discount Coupons

In the event that we offer discount coupons as part of a special promotion, if you wish to take advantage of it, it is your responsibility to ensure that you input, apply and check the coupon, as failure to apply it at the time of order can not be rectified retrospectively.

Delivery Times

Some goods are produced to order so despatch may be at any time up to 14 working days from date of order. Thereafter, time to destination will depend on your geographic location. Generally, times are as follows:
 UK – up to 5 working days
 Europe – please email us for costs 
Rest of World – please email us for costs Please be advised, however, that it has been known to be as much as three weeks for some orders to reach some destinations, particularly during periods of large volumes of mail sent. Timings are given in good faith but are not the subject of any warranty or condition. No liability will attach to us if delivery periods or dates are not met. A parcel will only be lost in transit 15 working days prior to despatch and will not be able to issue a refund or replacement until after this time.

Time Limitation for Notification of Claims

Shortages or incorrect goods: it is your responsibility to notify any shortages or incorrect goods to us within 7 days of delivery. Non-Deliveries: we will not accept liability for goods lost in transit unless we are notified within 15 days from the expected delivery date, based on the date of shipping (not the date of order).


You will own the goods once we have received your payment in full. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time prior notice to you.